Emotional labour and fluctuating researcher identities | Intellect Skip to content
1981
Volume 13, Issue 1
  • ISSN: 2042-7913
  • E-ISSN: 2042-7921

Abstract

A small number of researchers are raising the relevance of reflexivity and researcher identities in tourism and hospitality scholarship. However, these discussions lack the practice of emotional labour triggered by researcher identities in tourism and hospitality organizational settings. Based on our shared organizational ethnography experience, we employ duoethnography to unveil the emotional labour and fluctuating researcher identities when navigating the subjective truths in conducting qualitative research as women of colour faculty on the tenure-track. This article advocates for the incorporation of researcher identities and emotional labour in reflexivity and challenges academic institutions to develop training around inclusive researcher identities and resultant emotional labour management.

Loading

Article metrics loading...

/content/journals/10.1386/hosp_00061_1
2023-05-16
2024-04-25
Loading full text...

Full text loading...

References

  1. Adu-Ampong, E. A.. ( 2017;), ‘ “But you are also Ghanaian, you should know”: (Re)negotiating researcher identity and positionality when conducting fieldwork at and away from home. ’, Qualitative Inquiry, 26:6, pp. 58392.
    [Google Scholar]
  2. Allen, R. L.. ( 2001;), ‘ The globalization of White supremacy: Toward a critical discourse on the racialization of the world. ’, Educational Theory, 51:4, pp. 46785.
    [Google Scholar]
  3. Ashforth, B. E., and Humphrey, R.. ( 1993;), ‘ Emotional labor in service roles: The influence of identity. ’, Academy of Management Review, 18:1, pp. 88115.
    [Google Scholar]
  4. Ateljevic, I.,, Harris, C.,, Wilson, E., and Collins, F. L.. ( 2005;), ‘ Getting “entangled”: Reflexivity and the “critical turn” in tourism studies. ’, Tourism Recreation Research, 30:2, pp. 921.
    [Google Scholar]
  5. Basurto-Barcia, J., and Ricaurte-Quijano, C.. ( 2017;), ‘ Women in tourism: Gender (in)equalities in university teaching and research. ’, Anatolia: An International Journal of Tourism and Hospitality Research, 28:4, pp. 56781.
    [Google Scholar]
  6. Benjamin, S., and Dillette, A.. ( 2021;), ‘ Living in a Black and White world: The value of reflexivity in social equity research. ’, e-Review of Tourism Research, 18:5, pp. 67791.
    [Google Scholar]
  7. Benjamin, S., and Schawb, K.. ( 2021;), ‘ Navigating the waves of feminism(s): A duoethnography of two feminist travellers. ’, Annals of Leisure Research, online first, https://doi.org/10.1080/11745398.2021.1938155.
    [Google Scholar]
  8. Berger, R.. ( 2015;), ‘ Now I see it, now I don’t: Researcher’s position and reflexivity in qualitative research. ’, Qualitative Research, 15:2, pp. 21934.
    [Google Scholar]
  9. Bilotta, N.. ( 2021;), ‘ A critical self-reflexive account of a privileged researcher in a complicated setting: Kakuma refugee camp. ’, Research Ethics, 17:4, pp. 43547.
    [Google Scholar]
  10. Brannen, M. Y.. ( 2011;), ‘ Using multiple case studies to generalize from ethnographic research. ’, in R. Marschan-Piekkari, and C. Welch. (eds), Rethinking the Case Study in International Business and Management Research, Cheltenham:: Edward Elgar Publishing;, pp. 12445.
    [Google Scholar]
  11. Breault, R. A.. ( 2016;), ‘ Emerging issues in duoethnography. ’, International Journal of Qualitative Studies in Education, 29:6, pp. 77794.
    [Google Scholar]
  12. Brown, A. D.. ( 2015;), ‘ Identities and identity work in organizations. ’, International Journal of Management Reviews, 17:1, pp. 2040.
    [Google Scholar]
  13. Capurro, G.. ( 2021;), ‘ Witnessing the ward: On the emotional labor of doing hospital ethnography. ’, International Journal of Qualitative Methods, 20, https://doi.org/10.1177/1609406921998919.
    [Google Scholar]
  14. Chambers, D.,, Munar, A. M.,, Khoo-Lattimore, C., and Biran, A.. ( 2017;), ‘ Interrogating gender and the tourism academy through epistemological lens. ’, Anatolia, 28:4, pp. 50113.
    [Google Scholar]
  15. Crossley, É.. ( 2020;), ‘ Deep reflexivity in tourism research. ’, Tourism Geographies, 23:1&2, pp. 20627.
    [Google Scholar]
  16. Cunliffe, A. L., and Karunanayake, G.. ( 2013;), ‘ Working within hyphen-spaces in ethnographic research: Implications for research identities and practice. ’, Organizational Research Methods, 16:3, pp. 36492.
    [Google Scholar]
  17. Denshire, S.. ( 2014;), ‘ On auto-ethnography. ’, Current Sociology, 62:6, pp. 83150.
    [Google Scholar]
  18. Duncan, T.,, Scott, D., and Baum, T.. ( 2013;), ‘ The mobilities of hospitality work: An exploration of issues and debates. ’, Annals of Tourism Research, 41, pp. 119.
    [Google Scholar]
  19. Ghaffar-Kucher, A.. ( 2015;), ‘ Writing culture; inscribing lives: A reflective treatise on the burden of representation in native research. ’, International Journal of Qualitative Studies in Education, 28:10, pp. 1186202.
    [Google Scholar]
  20. Gilmore, S., and Kenny, K.. ( 2015;), ‘ Work-worlds colliding: Self-reflexivity, power and emotion in organizational ethnography. ’, Human Relations, 68:1, pp. 5578.
    [Google Scholar]
  21. Gómez, I. G. S.. ( 2013;), ‘ Book review: Joe Norris, Richard D. Sawyer and Darren Lund, Duoethnography-dialogic methods for social, health, and educational research. ’, Qualitative Research, 13:4, pp. 47475.
    [Google Scholar]
  22. Gosvic, A. K. J.. ( 2018;), ‘ Social identities in the field: How fluctuating fieldworker identities shape our research. ’, Journal of Organizational Ethnography, 7:2, pp. 18698.
    [Google Scholar]
  23. Grandey, A. A.. ( 2000;), ‘ Emotion regulation in the workplace: A new way to conceptualize emotional labor. ’, Journal of Occupational Health Psychology, 5:1, pp. 95110.
    [Google Scholar]
  24. Hardy, C.,, Phillips, N., and Clegg, S.. ( 2001;), ‘ Reflexivity in organization and management theory: A study of the production of the research subject. ’, Human Relations, 54:5, pp. 53160.
    [Google Scholar]
  25. Hertz, R.. ( 1997), Reflexivity & Voice, Thousand Oaks, CA, London and New Delhi:: Sage;.
    [Google Scholar]
  26. Hochschild, A. R.. ( 1983), The Managed Heart: Commercialization of Human Feeling, Berkeley, CA:: University of California Press;.
    [Google Scholar]
  27. Hubbard, G., and Backett-Milburn, K.. ( 2001;), ‘ Working with emotion: Issues for the researcher in fieldwork and teamwork. ’, International Journal of Social Research Methodology, 4:2, pp. 11937.
    [Google Scholar]
  28. Kerr, R., and Stewart, E. J.. ( 2020;), ‘ “Motherhood capital” in tourism fieldwork: Experiences from Arctic Canada. ’, Tourism Geographies, 23:1&2, pp. 3352.
    [Google Scholar]
  29. Khoo-Lattimore, C.. ( 2018;), ‘ The effect of motherhood on tourism fieldwork with young children: An autoethnographic approach. ’, in B. A. Porter, and H. Schanzel. (eds), Femininities in the Field: Tourism and Transdisciplinary Research, Bristol:: Channel View Publications;, pp. 12639.
    [Google Scholar]
  30. Kovach, M.. ( 2015;), ‘ Emerging from the margins: Indigenous methodologies. ’, in S. Strega, and L. Brown. (eds), Research as Resistance: Revisiting Critical, Indigenous, and Anti-Oppressive Approaches, , 2nd ed.., Toronto:: Canadian Scholars’ Press;, pp. 4364.
    [Google Scholar]
  31. Lee, L., and Madera, J. M.. ( 2019;), ‘ A systematic literature review of emotional labor research from the hospitality and tourism literature. ’, International Journal of Contemporary Hospitality Management, 31:7, pp. 280826.
    [Google Scholar]
  32. Lichterman, P.. ( 2017;), ‘ Interpretive reflexivity in ethnography. ’, Ethnography, 18:1, pp. 3545.
    [Google Scholar]
  33. Line, N.,, Cho, M., and Hair, J.. ( 2021;), ‘ The implications of research methodologies for hospitality practitioners in an age of consumer and data complexity. ’, Cornell Hospitality Quarterly, 62, pp. 47.
    [Google Scholar]
  34. Lugosi, P.. ( 2018;), ‘ Disruptive ethnography and knowledge co-creation. ’, in G. Jóhannesson, and R. van der Duim. (eds), Co-creating Tourism Research, London:: Routledge;, pp. 5572.
    [Google Scholar]
  35. Mair, J., and Frew, E.. ( 2018;), ‘ Academic conferences: A female duo-ethnography. ’, Current Issues in Tourism, 21:18, pp. 215272.
    [Google Scholar]
  36. Maton, K.. ( 2003;), ‘ Reflexivity, relationism, & research: Pierre Bourdieu and the epistemic conditions of social scientific knowledge. ’, Space and Culture, 6:1, pp. 5265.
    [Google Scholar]
  37. McGranahan, C.. ( 2018;), ‘ Ethnography beyond method: The importance of an ethnographic sensibility. ’, Sites: A Journal of Social Anthropology & Cultural Studies, 15:1, pp. 110.
    [Google Scholar]
  38. McQueeney, K., and Lavelle, K. M.. ( 2017;), ‘ Emotional labor in critical ethnographic work: In the field and behind the desk. ’, Journal of Contemporary Ethnography, 1, pp. 81107.
    [Google Scholar]
  39. Morris, A., and Feldman, D. C.. ( 1996;), ‘ The dimensions, antecedents, and consequences of emotional labor. ’, The Academy of Management Review, 21:4, pp. 9861010.
    [Google Scholar]
  40. Mura, P., and Khoo-Lattimore, C.. ( 2018;), ‘ Locating Asian research and selves in qualitative tourism research. ’, in P. Mura, and C. Khoo-Lattimore. (eds), Asian Qualitative Research in Tourism, Singapore:: Springer;, pp. 120.
    [Google Scholar]
  41. Mura, P., and Wijesinghe, S. N. R.. ( 2022;), ‘ Ph.D. students’ experiences and emotions in neoliberal tourism academia. ’, Tourism Management Perspectives, 44, https://doi.org/10.1016/j.tmp.2022.101022.
    [Google Scholar]
  42. Ndiuini, A., and Baum, T.. ( 2021;), ‘ Underemployment and lived experiences of migrant workers in the hotel industry: Policy and industry implications. ’, Journal of Policy Research in Tourism, Leisure and Events, 13:1, pp. 3658.
    [Google Scholar]
  43. Norris, J.. ( 2008;), ‘ Duoethnography. ’, in L. M. Given. (ed.), The SAGE Encyclopedia of Qualitative Research Methods, Los Angeles, CA:: Sage;, pp. 23336.
    [Google Scholar]
  44. Norris, J., and Sawyer, R. D.. ( 2017;), ‘ Introduction: The efficacy of duoethnography in teaching and learning: A return to its roots. ’, in J. Norris, and R. D. Sawyer. (eds), Theorizing Curriculum Studies, Teacher Education, and Research through Duoethnographic Pedagogy, New York:: Palgrave Macmillan;, pp. 114.
    [Google Scholar]
  45. Okumus, F.,, Altinay, L., and Roper, A.. ( 2007;), ‘ Gaining access for research: Reflections from experience. ’, Annals of Tourism Research, 34:1, pp. 726.
    [Google Scholar]
  46. Pabel, A.,, Naweed, A.,, Ferguson, S. A., and Reynolds, A.. ( 2020;), ‘ Crack a smile: The causes and consequences of emotional labor dysregulation in Australian reef tourism. ’, Current Issues in Tourism, 23:13, pp. 1598612.
    [Google Scholar]
  47. Pader, E.. ( 2006;), ‘ Seeing with an ethnographic sensibility: Explorations beneath the surface of public policies. ’, in D. Yanow, and P. Schwartz-Shea. (eds), Interpretation and Method: Empirical Research Methods and the Interpretive Turn, New York:: M. E. Sharpe;, pp. 16175.
    [Google Scholar]
  48. Ponting, S. S. A.. ( 2021;), ‘ Responding to organizational identity change: Ethnographic insights from multinational hotel subsidiaries. ’, Journal of Hospitality and Tourism Technology, 13:1, pp. 1433.
    [Google Scholar]
  49. Ponting, S. S. A., and Dillette, A.. ( 2021;), ‘ (Dis)connected organizational identity of multinational hotel corporations: Employee insights from a Mexican luxury hotel property. ’, Tourism and Hospitality Research, 21:1, pp. 8698.
    [Google Scholar]
  50. Pung, J. M.,, Yung, R.,, Khoo-Lattimore, C., and Del Chiappa, G.. ( 2019;), ‘ Transformative travel experiences and gender: A double duoethnography approach. ’, Current Issues in Tourism, 23:5, pp. 53858.
    [Google Scholar]
  51. Riach, K.. ( 2009;), ‘ Exploring participant-centred reflexivity in the research interview. ’, Sociology, 43:2, pp. 35670.
    [Google Scholar]
  52. Ryan, C.. ( 2015;), ‘ Trends in hospitality management research: A personal reflection. ’, International Journal of Contemporary Hospitality Management, 27:3, pp. 34061.
    [Google Scholar]
  53. Sawyer, R. D., and Norris, J.. ( 2013), Duoethnography: Understanding Qualitative Research, Oxford:: Oxford University Press;.
    [Google Scholar]
  54. Van Maanen, J.. ( 2011;), ‘ Ethnography as work: Some rules of engagement. ’, Journal of Management Studies, 48:1, pp. 21834.
    [Google Scholar]
  55. Vincett, J.. ( 2018;), ‘ Researcher self-care in organizational ethnography: Lessons from overcoming compassion fatigue. ’, Journal of Organizational Ethnography, 7:1, pp. 4458.
    [Google Scholar]
  56. Weaver, D., and Lawton, L.. ( 2006), Tourism Management, , 3rd ed.., Milton:: John Wiley & Sons Australia Ltd;.
    [Google Scholar]
  57. Wilson, E., and Hollinshead, K.. ( 2015;), ‘ Qualitative tourism research: Opportunities in the emergent soft sciences. ’, Annals of Tourism Research, 54, pp. 3047.
    [Google Scholar]
  58. Wise, N.. ( 2018;), ‘ Using ethnographic and participatory approaches in tourism and hospitality research. ’, in R. Nunkoo. (ed.), Handbook of Research Methods for Tourism and Hospitality Management, Cheltenham:: Edward Elgar Publishing;, pp. 11522.
    [Google Scholar]
  59. Woo, K. S., and Chan, B.. ( 2020;), ‘ “Service with a smile” and emotional contagion: A replication and extension study. ’, Annals of Tourism Research, 80, https://doi.org/10.1016/j.annals.2019.102850.
    [Google Scholar]
  60. Young, S.. ( 2011;), ‘ Research entanglements, race and recognizability: A psychosocial reading of interview encounters in (post-)colonial, (post-)apartheid South Africa. ’, Qualitative Inquiry, 17, pp. 4555.
    [Google Scholar]
  61. Ponting, Sandra, and Dillette, Alana. ( 2023;), ‘ Emotional labour and fluctuating researcher identities. ’, Hospitality & Society, 13:1, pp. 6384, https://doi.org/10.1386/hosp_00061_1
    [Google Scholar]
http://instance.metastore.ingenta.com/content/journals/10.1386/hosp_00061_1
Loading
/content/journals/10.1386/hosp_00061_1
Loading

Data & Media loading...

This is a required field
Please enter a valid email address
Approval was a success
Invalid data
An error occurred
Approval was partially successful, following selected items could not be processed due to error