Intranet et changement organisationnel: cas d'entreprises du secteur de crdit bail en Tunisie

The introduction of the intranet may constitute a lever of organizational changes. This article deals with the identification of the effects of intranet introduction on the organization, particularly its two aspects: structure and process. The survey that was carried out on Tunisian leasing companies shows that the impact of intranet introduction on the structure and the process of credit provision are variable. Some similarities and differences between the cases studied are noted. The impact depends on the type of intranet implemented. Despite the intranet's role in enhancing the operation of enterprises, it does not appear to involve substantial organizational changes. On the contrary, the results of recent studies carried out in industrialized countries show enterprises integrating the intranet into their management system. Whatever the trajectory followed by the firms to integrate the intranet, the issue here is the distribution of resources and knowledge between members of the organization.