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This report discusses the role that design fiction could play in service design using a case study provided by MA Service Design students at University of the Arts London, in which service design is applied to the designing of public services. Design fiction is currently not recognized as a service design tool, though it has become a part of service design education. This article documents the use of design fiction as a communication tool to connect with users in challenging circumstances and provides a framework with which to develop service design in order for services to better meet users’ needs and to reach more people.