Hospitality & Society - Volume 12, Issue 1, 2022
Volume 12, Issue 1, 2022
- Articles
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Constructing and performing hotel hospitality culture
show More to view fulltext, buy and share links for:Constructing and performing hotel hospitality culture show Less to hide fulltext, buy and share links for: Constructing and performing hotel hospitality cultureAuthors: Kirsti Margrethe Laerdal, Catherine Palmer and Jo-Anne LesterThis article discusses the social processes underpinning the co-construction and performance of hotel hospitality culture. The influence of culture within the hospitality sector has inspired conceptual and empirical research resulting in a significant literature base. However, gaps remain in understanding how culture manifests itself through behaviour in the publicly accessible areas of a hotel. This gap was addressed by research designed to uncover the social processes and behavioural dynamics underpinning the construction of hotel culture/s. Informed by social constructionism, a purposeful sampling strategy and a range of qualitative methods were employed: participant observation, a fieldwork diary recording observations of behavioural encounters, conversational and semi-structured interviews. The findings demonstrate that hotel hospitality culture is co-constructed and performed through interactions between people. Two distinct hotel cultures emerged, Second home/extended family and Corporate leisure. The findings provide a deeper, more holistic understanding of how hospitality culture is brought to life in hotels through the taken-for-granted social encounters between people, encounters wherein hospitality is given, received and experienced.
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Private club culture in London and New York during the Victorian era
show More to view fulltext, buy and share links for:Private club culture in London and New York during the Victorian era show Less to hide fulltext, buy and share links for: Private club culture in London and New York during the Victorian eraAuthors: Clayton Barrows and David BachrachThe private club literature is disparate and rarely draws comparisons between or among club cultures. In this article, club culture in New York and London are compared. Specifically, the history of private clubs in London and New York is explored, focusing on the latter part of the nineteenth century. Historical documents are reviewed in an attempt to establish the club culture in the respective cities, how clubs were viewed within their communities, and similarities that existed between ‘Club Land’ in London and similar club clusters in New York. While the press coverage in the respective cities seems to have been equally admiring of clubs and ‘clubmen’, some differences are identified between the respective club cultures and club identities, particularly with respect to the inclusivity of the clubs, and the expectations for the participation of women and married men in club life.
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Moments of (in)hospitality in cosmopolitan cities
show More to view fulltext, buy and share links for:Moments of (in)hospitality in cosmopolitan cities show Less to hide fulltext, buy and share links for: Moments of (in)hospitality in cosmopolitan citiesThe aim of the study is to look at cosmopolitan cities searching for moments of hospitality that take place in cosmopolitan spaces. These moments are understood as the time when acts eliminate socially built barriers and anonymity by making people closer to the establishment of relationships that may result in effective bonds (temporary or long-lasting). Photoethnography was used; 421 photographic records were taken in the five largest Brazilian cities (in economic terms): São Paulo, Rio de Janeiro, Belo Horizonte, Brasíliaand Curitiba. In total, 130 photos were selected for analysis; twenty of them were chosen to represent the four created categories, representing moments of hospitality in cosmopolitan cities: human, architectonic, environmental and hostility. It is noticeable that, although hospitality is a relationship set among two or more individuals, it does not become effective in the absence of adjacent factors, such as architecture and/or the environment. This outcome also reinforces the thin line between hospitality and hostility, to the extent that the perception of hospitality is dependent on hostility. Thus, we expect to contribute to the reasoning about hospitality in contemporary society, which is marked by exclusion, aggressiveness, hostility and, even, moments of inhospitality.
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Hospitality in times of COVID-19: An evaluation in the context of the Baumanian concept of hospitality
show More to view fulltext, buy and share links for:Hospitality in times of COVID-19: An evaluation in the context of the Baumanian concept of hospitality show Less to hide fulltext, buy and share links for: Hospitality in times of COVID-19: An evaluation in the context of the Baumanian concept of hospitalityAuthors: İbrahim Oğulcan Erayman and Ahmed Burak ÇağlarThe COVID-19 pandemic affected millions directly (by getting infected) or indirectly (by the disease’s economic, social and political repercussions). These effects are multiplied for the vulnerable groups. This article focuses on the situation of immigrants and the inhospitableness shown to them when they need hospitality the most. Our theoretical background for hospitality is based on Baumanian thought and his inspirations from Kant, Levinas and Derrida. While the Baumanian perspective of ‘hospitality as a consumption practice’ is key to evaluating the hospitality denied to ‘vulnerable people’ today, it falls short of elaborating the stigmatizing and exclusionary xenophobic reactions during this pandemic. From this context, this study focuses on evaluating the xenophobic acts experienced in times of COVID-19 from the perspective of Baumanian hospitality and aims to show that consumption practices are not the only impediment to achieving hospitality.
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Slow hospitality: Family perspectives of holiday experiences at beach fale in Samoa
show More to view fulltext, buy and share links for:Slow hospitality: Family perspectives of holiday experiences at beach fale in Samoa show Less to hide fulltext, buy and share links for: Slow hospitality: Family perspectives of holiday experiences at beach fale in SamoaAuthors: Heike Schänzel, Gavin Urie and Paul LynchIn Samoa, customarily most tourism accommodation is locally owned and operated. Against a backdrop of increasingly foreign-owned large hotels and resorts, local families have built low-cost beach fale accommodation (consisting of thatched beach huts) in coastal locations. These beach fale, traditionally frequented by the backpacker market, are proving increasingly popular with visiting families from overseas. A major attraction at these beach fale is the local food experience. Yet, only a superficial understanding exists of the tourists’ perspective on food preferences and beach fale experiences, especially for families and their children. There have been several development research studies on fale operations but none on the growing international family tourism market. This article provides insights into the neglected family perspectives of social hospitality experiences at Samoan beach fale accommodation and to elicit the key elements of the emerging slow hospitality concept. This exploratory study is based on ten semi-structured whole-family group interviews conducted with New Zealand and Australian families (30 parents, grandparents and children [aged 7–17]). The findings support a trend towards families seeking more authentic, immersive and socially interactive experiences on holiday that are more akin to the local way of life or Fa‘asamoa. It emerged that beach fale tourism provides culturally, culinary, socially and sensually richer experiences as part of slow hospitality offerings for families. This study contributes to broader academic debates about whole-family perspectives on holiday, slow hospitality, beach fale accommodation, seaside or thalasso tourism and understandings of family well-being.
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