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, Grace Omondi2
and Sophie Louise Hillier3
To address the dearth of research in visual pandemic communication, this paper proposes the VISTA framework drawing together research from visual communication, persuasion, crisis communication, and health communication to propose that effective health crisis response includes minimizing visual complexity, using strong iconography and symbolism, and effective text to accompany the visual material. The framework was applied to a cross-national comparison of the English and Scottish governments’ COVID-19 pandemic response on Twitter finding that the framework’s application provides good evidence to explain the substantially worse health outcomes across the pandemic in England compared to Scotland. The authors argue the three critical lessons learned from this analysis are that governmental pandemic communication must: (1) use clear visual branding for its pandemic response; (2) combine effective visual and text-based messaging; and (3) keep pandemic messaging positive.
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https://doi.org/10.1386/jvpc_00017_1 Published content will be available immediately after check-out or when it is released in case of a pre-order. Please make sure to be logged in to see all available purchase options.