‘If you don’t rush, you don’t finish’: Accelerating work and production of a vector body in Spanish hotel room attendants

References

1. Aguiar, L. and Herod, A. (2006), The Dirty Work of Neoliberalism: Cleaners in the Global Economy, Oxford: Blackwell Publishing Ltd.
   [Google Scholar]
2. Alcalde, V., Gálvez, A. and Valenzuela, A. (2021), ‘No clean rooms, no hotel business: Subversion tactics in Las Kellys’ struggle for dignity in hotel housekeeping’, Annals of Tourism Research, 91, https://doi.org/10.1016/j.annals.2021.103315.
   [Google Scholar]
3. Antaya, S. (2015), ‘At war with the machine: Canadian workers’ resistance to Taylorism in the early 20th century’, The Great Lakes Journal of Undergraduate History, 3:1, pp. 7–19.
   [Google Scholar]
4. Ashforth, B. and Kreiner, G. (1999), ‘“How can you do it?”: Dirty work and the challenge of constructing a positive identity’, Academy of Management Review, 24:3, pp. 413–34.
   [Google Scholar]
5. Ashforth, B., Kreiner, G., Clark, M. and Fugate, M. (2007), ‘Normalizing dirty work: Managerial tactics for countering occupational taint’, Academy of Management Journal, 50:1, pp. 149–74.
   [Google Scholar]
6. Bahnisch, M. (2000), ‘Embodied work, divided labour: Subjectivity and the scientific management of the body in Frederick W. Taylor’s 1907 “Lecture on management”’, Body & Society, 6:1, pp. 51–68.
   [Google Scholar]
7. Bloomfield, B. and Dale, K. (2015), ‘Fit for work? Redefining “Normal” and “Extreme” through human enhancement technologies’, Organization, 22:4, pp. 552–69.
   [Google Scholar]
8. Braverman, H. ([1984] 1998), Labor and Monopoly Capital: The Degradation of Work in the Twentieth Century, New York: New York University Press.
   [Google Scholar]
9. Brody, A. (2006), ‘The cleaners you aren’t meant to see: Order, hygiene and everyday politics in a Bangkok shopping mall’, Antipode, 38:3, pp. 534–56.
   [Google Scholar]
10. Caceres, P. (2008), ‘Análisis cualitativo de contenido: Una alternativa metodológica alcanzable’ (‘Qualitative content analysis: An achievable methodological alternative’), Psicoperspectivas: Individuo y sociedad, 2:1, pp. 53–82.
    [Google Scholar]
11. Cañada, E. (2016), Externalización del trabajo en hoteles, impacto en los departamentos de piso (‘Outsourcing of work in hotels, impact on housekeeping departments’), Barcelona: Alba Sud Editorial.
    [Google Scholar]
12. Cañada, E. (2018), ‘Intensificación del trabajo en los hoteles: La percepción de Las Kellys’ (‘Work overload in hotels: The “Las Kellys” perceptions’), Iglesia Viva, Signo de los tiempos, 275, pp. 117–26.
    [Google Scholar]
13. Caridad, L. and Nuñez, J. (2016), ‘Desarrollo de la industria hotelera española: El grupo Melià’ (‘Development of the Spanish hotel industry: The group Melià’), International Journal of Scientific Management and Tourism, 2:4, pp. 9–37.
    [Google Scholar]
14. Coleman, J. (1958), ‘Relational analysis: The study of social organizations with survey methods’, Human Organization, 17:4, pp. 28–36.
    [Google Scholar]
15. Deery, S., Kolar, D. and Walsh, J. (2019), ‘Can dirty work be satisfying? A mixed method study of workers doing dirty jobs’, Work, Employment and Society, 33:4, pp. 631–47.
    [Google Scholar]
16. Drisko, J. and Maschi, T. (2015), Content Analysis, New York: Oxford University Press.
    [Google Scholar]
17. Dyer, S., McDowell, L. and Batnitzky, A. (2010), ‘The impact of migration on the gendering of service work: The case of a West London hotel’, Gender, Work and Organization, 17:6, pp. 635–57.
    [Google Scholar]
18. Efthymiou, L. (2018), ‘Worker body-art in upper-market hotels: Neither accepted, nor prohibited’, International Journal of Hospitality Management, 74, pp. 99–108.
    [Google Scholar]
19. Federici, S. (2020), Beyond the Periphery of the Skin: Rethinking, Remaking, and Reclaiming the Body in Contemporary Capitalism, Ontario: Kairos Publishing.
    [Google Scholar]
20. Fernández-Muñoz, C. and Tomé-Caballero, M. (2020), ‘Empleo del storytelling y las narrativas en primera persona en la comunicación de Las Kellys como referente para las ONGs’ (‘Use of storytelling and first-person narratives in the “Las Kellys” communication as a reference for NGOs’), Profesional de la Información, 29:3, https://doi.org/10.3145/epi.2020.may.25.
    [Google Scholar]
21. Ferreira, R. (2017), Aproximación cualitativa al impacto del trabajo en las camareras de piso: Un posible caso de injusticia ocupacional (‘Qualitative approach to the impact of work in hotel maids: A possible case of occupational injustice’), España: Universidade da Coruña.
    [Google Scholar]
22. Foucault, M. ([1975] 2002), Vigilar y Castigar: Nacimiento de la prisión (Discipline and Punish: The Birth of the Prison), Buenos Aires: Siglo XXI.
    [Google Scholar]
23. Galindo Lopez, J. (2019), ‘Efectos del modelo turístico en los trabajadores de las Islas Baleares’ (‘Effects of the tourism model on workers in the Balearic Islands’), Universitat de les Illes Balears, Facultad de Turismo, http://hdl.handle.net/11201/150049. Accessed 12 February 2020.
    [Google Scholar]
24. Gascoigne, C., Parry, E. and Buchanan, D. (2015), ‘Extreme work, gendered work? How extreme jobs and the discourse of “personal choice” perpetuate gender inequality’, Organization, 22:4, pp. 457–75.
    [Google Scholar]
25. Gordon, B. (2002), ‘El turismo de masas: Un concepto problemático en la historia del siglo XX’ (‘Mass tourism: A problematic concept in the history of the 20th century’), Historia contemporánea, 25, pp. 125–56.
    [Google Scholar]
26. Granter, E., McCann, L. and Boyle, M. (2015), ‘Extreme work/normal work: Intensification, storytelling and hypermediation in the (re)construction of “the new normal”’, Organization, 22:4, pp. 443–56.
    [Google Scholar]
27. Hackman, R. and Oldham, G. (1976), ‘Motivation through the design of work: Test of a theory’, Organizational Behavior and Human Performance, 16:2, pp. 250–79.
    [Google Scholar]
28. Hernández, A. (2016), Prevención de riesgos laborales de las camareras de piso en Canarias (‘Prevention of occupational risks of hotel maids in the Canary Islands’), España: Tesis de Grado, Facultad de Derecho, Universidad de la Laguna.
    [Google Scholar]
29. Hewlett, S. and Luce, C. (2006), ‘Extreme jobs: The dangerous allure of the 70-hour workweek’, Harvard Business Review, 84:12, pp. 49–59, 162.
    [Google Scholar]
30. Howson, A. and Inglis, D. (2001), ‘The body in sociology: Tensions inside and outside sociological thought’, The Sociological Review, 49:3, pp. 297–317.
    [Google Scholar]
31. Hughes, E. (1962), ‘Good people and dirty work’, Social Problems, 10:1, pp. 3–11.
    [Google Scholar]
32. Hughes, N. (2018), ‘“Tourists go home”: Anti-tourism industry protest in Barcelona’, Social Movement Studies, 17:4, pp. 471–77.
    [Google Scholar]
33. Hunter, P. and Watson, D. (2006), ‘Service unseen: The hotel room attendant at work’, International Journal of Hospitality Management, 25:2, pp. 297–312.
    [Google Scholar]
34. Jiang, Y. and Wen, J. (2020), ‘Effects of COVID-19 on hotel marketing and management: A perspective article’, International Journal of Contemporary Hospitality Management, 32:8, pp. 2563–73.
    [Google Scholar]
35. Kensbock, S., Jennings, G., Bailey, J. and Patiar, A. (2013), ‘“The lowest rung”: Women room attendants’ perceptions of five star hotels’ operational hierarchies’, International Journal of Hospitality Management, 35, pp. 360–68.
    [Google Scholar]
36. Kumar, S., Ghosh, S. and Mondal, B. (2020), ‘Training-up during COVID-19 in hotel housekeeping operations in selected hotels in Kolkata’, Indian Journal of Hospitality Management, 3:1, pp. 89–95.
    [Google Scholar]
37. Le Dévédec, N. (2020), ‘The biopolitical embodiment of work in the era of human enhancement’, Body & Society, 26:1, pp. 55–81.
    [Google Scholar]
38. Liladrie, S. (2010), ‘“Do not disturb/please clean room”: Hotel housekeepers in Greater Toronto’, Race and Class, 52:1, pp. 57–69.
    [Google Scholar]
39. López-González, J. L. and Medina-Vicent, M. (2020), ‘Las Kellys y el turismo: De la invisibilidad del cuidado a la visibilidad política’ (‘“Las Kellys” and tourism: From the invisibility of care to the political visibility’), Digithum, 25:25, http://doi.org/10.7238/d.v0i25.3175.
    [Google Scholar]
40. López-Ruiz, V. (2016), ‘La salud desclasada: Voces desde las trincheras’ (‘Declassified health: Voices from the trenches’), Viento Sur, 149, pp. 74–84.
    [Google Scholar]
41. Mendonca, A., D’Cruz, P. and Noronha, E. (2022), ‘Identity work at the intersection of dirty work, caste, and precarity: How Indian cleaners negotiate stigma’, Organization, https://doi.org/10.1177/13505084221080540.
    [Google Scholar]
42. OnsØyen, L., Mykletun, R. and Steiro, T. (2009), ‘Silenced and invisible: The work-experience of room-attendants in Norwegian hotels’, Scandinavian Journal of Hospitality and Tourism, 9:1, pp. 81–102.
    [Google Scholar]
43. Román Márquez, A. (2018), ‘La propiedad plural de los establecimientos de alojamiento turístico: La figura del condo-hotel en la legislación autonómica’ (‘Plural ownership of tourist accommodation establishments: Condo -hotels in regional law’), PASOS: Revista de Turismo y Patrimonio Cultural, 16:4, pp. 1005–22.
    [Google Scholar]
44. Rosa, H. (2016), Alienación y aceleración: Hacia una teoría crítica de la temporalidad en la modernidad tardía (‘Alienation and acceleration: Towards a critical theory of late-modern temporality’), Buenos Aires: Katz editors.
    [Google Scholar]
45. Rosa, H. (2019a), Remedio a la aceleración: Ensayos sobre la resonancia (‘Remedy to the acceleration: Essays about the resonance’), Barcelona: Ned Ediciones.
    [Google Scholar]
46. Rosa, H. (2019b), Resonancia: Una sociología de la relación con el mundo (‘Resonance: A sociology of our relationship to the world’), Buenos Aires: Katz editores.
    [Google Scholar]
47. Rotenberg, L. and Soares, R. (2018), ‘How social acceleration affects the work practices of academics: A study in Brazil’, German Journal of Human Resource Management: Zeitschrift Für Personalforschung, 32:3&4, pp. 257–70.
    [Google Scholar]
48. Schöneck, N. (2018), ‘Europeans’ work and life – out of balance? An empirical test of assumptions from the “acceleration debate”’, Time & Society, 27:1, pp. 3–39.
    [Google Scholar]
49. Sibrian, N. (2017), ‘De Máquina a proyecto: El cuerpo en el nuevo espíritu de capitalismo’ (‘From machine to project: The body in the new spirit of capitalism’), Revista Reflexiones, 95:1, https://doi.org/10.15517/rr.v95i1.27659.
    [Google Scholar]
50. Simpson, R., Hughes, J., Slutskaya, N. and Balta, M. (2014), ‘Sacrifice and distinction in dirty work: Men’s construction of meaning in the butcher trade’, Work, Employment & Society, 28:5, pp. 754–70.
    [Google Scholar]
51. Sokhanvar, A. (2019), ‘Does foreign direct investment accelerate tourism and economic growth within Europe?’, Tourism Management Perspectives, 29, pp. 86–96.
    [Google Scholar]
52. Soto, Á. (2015), ‘Escenarios del trabajo, una aproximación a la heterogeneidad del trabajo contemporáneo en Latinoamérica’ (‘Work scenarios: An approach to the heterogeneity of contemporary work in Latin America’), Revista de Estudios Sociales, 51, pp. 198–212.
    [Google Scholar]
53. Steffen, W., Broadgate, W., Deutsch, L., Gaffney, O. and Ludwig, C. (2015), ‘The trajectory of the Anthropocene: The great acceleration’, The Anthropocene Review, 2:1, pp. 81–98.
    [Google Scholar]
54. Thompson, E. (1967), ‘Work-discipline and industrial capitalism’, Past & Present, 38, pp. 56–97.
    [Google Scholar]
55. United Nations World Tourism Organization (UNWTO) (2019), Panorama del turismo internacional, edición 2019, Madrid: WTO, https://www.e-unwto.org/doi/pdf/10.18111/9789284421237. Accessed 30 September 2020.
    [Google Scholar]
56. Valenzuela, A., Gálvez, A. and Alcalde-González, V. (2022), ‘Invisible room attendants: Outsourcing as a dispositive of (in)visibility and the resistance of Las Kellys in Spain’, Work, Employment & Society, online first, http://dx.doi.org/10.1177/09500170221092353.
    [Google Scholar]
57. van Delinder, J. (2005), ‘Taylorism, managerial control strategies, and the ballets of Balanchine and Stravinsky’, American Behavioral Scientist, 48:11, pp. 1439–52.
    [Google Scholar]
58. Wajcman, J. (2014), Pressed for Time: The Acceleration of Life in Digital Capitalism, Chicago, IL: University of Chicago Press.
    [Google Scholar]
59. Warhurst, C. and Nickson, D. (2007), ‘A new labour aristocracy? Aesthetic labour and routine interactive service’, Work, Employment and Society, 21:4, pp. 785–98.
    [Google Scholar]